Business Etiquette & Protocol Training

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  • Making introductions, exchanging cards, shaking hands
  • Understanding business meeting etiquette
  • Handling cell phones and pagers
  • Developing a good telephone presence and voice
  • Master formal dining etiquette for Europe, China and North America
  • Organizing successful social functions for business partners
  • Recovering smoothly from mistakes and difficult situations
  • Dealing professionally with employees and service personnel